Refund & Cancellation Policy

At Iniciotax-AI, we want you to be confident in the services you purchase. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled.

1. Cancellations

You may cancel a paid service at any time before your Income Tax return has been filed. Once a return has been submitted through the official e-filing channel, the service is considered complete and cannot be cancelled.

2. Refund eligibility

You may be eligible for a refund in the following situations:

• You cancel a paid service before your return has been prepared or filed.
• A technical fault on our platform prevented us from delivering the service you paid for.
• You were charged incorrectly or more than once for the same service.

3. Non-refundable situations

Refunds will generally not be provided where:

• Your return has already been successfully filed.
• Incorrect information you provided led to an outcome you did not expect.
• The refund request is made after the eligibility window described below.

4. How to request a refund

To request a refund, email us at support@iniciotax.online with your registered details and the reason for your request. Please submit refund requests within 7 days of the transaction.

5. Refund processing

Approved refunds are processed to the original payment method within 7 to 14 business days. The exact timing may depend on your bank or payment provider.

6. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page.

7. Contact us

For any questions about refunds or cancellations, contact us at support@iniciotax.online.